2023 Sessions Resources Sensitisation Session – Office of Ombudsman (pdf) Download Training Standards, Competence Levels and Certification Requirements for Retention and Disposal – Accounting Officers & HR Professionals (pdf) Download Training Standards, Competence Levels and Certification Requirements for Retention and Disposal – Educational Institutions (pdf) Download The OPRs Retention Disposal Training Standards Presentation for NPOs (pdf) Download Video Gallery Complaints Sensitisation Session watch Training Standards, Competence Levels and Certification Requirements for Retention and Disposal – Accounting Officers & HR Professionals watch Training Standards, Competence Levels and Certification Requirements for Retention and Disposal – Educational Institutions watch Rollout -Training Standards, Competence Levels & Certification Requirements for Retention & Disposal watch